Roberts Space Industries

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  • Questions about download, installation, networking, or in-game client problems
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  • Issues related to your account, such as incorrect information or ability to access account, or Billing with regards to payments and payment methods
  • To reclaim a pledge over $1,000 for store credit (please note - this is a permanent action)
  • Questions about physical and/or shipped merchandise
  • Issues related to compromised account or missing pledge.
  • For issues with account authentication, lost passwords and related queries
  • Issues related to forums probation or ban
  • Refund requests and related inquiries
  • For general questions and queries regarding Star Citizen

hot issues

Customer Service Update: 2.4 Hangar Changes, Shipping Schedules and the Training Module!

2.4 Hangar Changes – Ships Missing?

Since 2.4 hit release, we have had some very concerned Citizens, wondering where their stuff has gone. Not to worry, it is all still there.

All you need to do is select the HANGAR option from the MAIN MENU, and there choose which hangar to load.

Once you have loaded into your selected hangar, walk around the bay, and you will notice blue reticles. Left clicking these will bring up your mobiglass menu and allow you to spawn ships or hangar decor.

The ship you can spawn is relative to the space available around it, so large ships might be spawned further out in the larger size 3, 4 and 5 bays where there is more room.

There are some known issues with the hangars at the moment, which might effect your ability to spawn ships. We are aware of this issue, and are working to have it resolved as soon as possible in a future patch.

Merchandise – Shipping Dates (Subject to Change)

Please make note of the shipping dates when ordering these items from the pledge store. Some items, such as the DogTags or Starmaps, are pre-orders.

We are expecting shipping for the below items as follows:

Manufacturer Patch Set – In production, shipping in July [TBC]
DogTags – In production, shipping in July/August
Starmap – In production, shipping in July [TBC]
JumpPoint Vol 2 – In production, shipping in July/August
Star Citizen Polo Shirt – September 2016 [TBC]
Anvil Aerospace Mouse PadsShipping Now
Combo Jacket and CardsShipping Now
CitizenCon 2015 PostersShipping Now

As soon as these items are shipped, you will be sent an email with a tracking ID number. Please note that as soon as you receive the shipping notice, we are unable to correct addresses and redirect items when shipping begins.

Since most items ship from China, please allow a maximum of 6 business weeks for them to export and clear customs.

Flight Training Module – Disabled

We’ve seen a number of tickets regarding the training module, namely that it was disabled or you do not have permissions. This has been done intentionally so that we can work to improve the training experience and bring it back online at a later date.

If you are looking to learn the ropes, we recommend jumping into Free Flight which offers an ideal arena to get a feel for the flight model.

You can find a keybinding sheet for 2.4 on the following link:
https://robertsspaceindustries.com/media/xmexhyiy8cf0or/source/Alpha24_controls.pdf

Or alternatively, via your game menu.

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